Help and support
Start with the answer you need
Practical help for registration, verification, safety, payments and account control.
Frequently asked questions
Why do I need to verify my email?
Verification confirms that you control the address connected to your account. Profile discovery remains locked until the secure link is completed.
Can I browse without paying?
Yes. Free members can create a profile, browse verified profiles, receive suggestions and send controlled introductions. Premium communication features require a paid entitlement.
How do I cancel Premium?
The production account area will provide a prominent online cancellation control. You will see the end date and receive written confirmation. App-store purchases must also follow the store's cancellation route.
What should I do if someone asks for money?
Stop contact, do not send funds, save relevant messages and report the profile. If money has already been sent, contact your bank immediately and report fraud to the appropriate authority.
Can I delete or export my data?
Yes. Production account settings will support deletion and data-rights requests, subject to limited legal or safety retention requirements explained in the privacy notice.